Frequently Asked Questions
How to fill in your order.
- Order the items you need.
- If you would like to order reply cards, place cards etc, and can't find a matching item, this will all be sent to you via email for you to view, just choose the style you like and we will match everything up for you.
- Once your order is placed, you will be asked to enter your wording and font style you need, along with other information we require. If anything else is needed, we will contact you via email or phone etc. You may also contact us if you are unsure about anything.
- A free sample* of your order will be sent out to you, so that you are sure that everything is to your liking.
- Once your sample has been approved and checked for errors it is ready to be made. Please note that we will not be liable for any errors not picked up when proof reading.
What is included in your order?
Prices are quoted on printed and fully assembled items. Unless specified otherwise, a matching metallic envelope is always included.
When will I receive my invitations?
Orders take 1 to 4 weeks to be completed and sent to you. We work on the basis of a need by date. When ordering, please specify when you need them by. Please do not leave ordering invitations to the last minute. When ordering samples, please allow up to 14 days for them to be sent during busy periods of the year.(May to March)
What if I need my invitations in a hurry?
We can complete your order sooner if required. When filling out your details, we ask you when you would like everything by. If your order is urgent, You will need to email us beforehand to make sure we are able to fit you in.
I need to order more invitations.
Re-ordering is simple. just send us an email with your names and order number and how many you require. In some cases you may need to order a minimum of three invitations as once a sheet is cut it cannot be used again.
Can I make changes to the invitation on your website?
We specialise in custom made invitations. If you need colours changed or a completely different theme, you can either call or email us and we can discuss your requirements. You are also more than welcome to make an appointment to see us if this is convenient on your behalf. Otherwise, when making changes, it is a good idea to order a sample in case it isn't to your liking.
What is partial DIY?
Partial DIY is when items are printed and cut but you elect to assemble and stick yourself. You can order your items through the cart but please specify that you would like partial DIY in the information requested from you in the order form. A refund will then be applied and credited back to you. The shopping cart calculates only for fully assembled items at this stage.
Delivery
The Delivery price is an estimate only. All orders are sent by either express post, registered post or personally delivered.
Price will be adjusted accordingly. ie. if package is small or if freight weight is high.
Delivery prices range from $6.00 to $20.00. eg. if you are ordering paper only, usually freight is $10.00. You will be contacted regarding any credit or for further payment).
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*A free sample is provided when an order of 50 or more invitations is placed. Otherwise sample is charged accordingly.
